Shipping & Returns

Returns Policy

We offer refunds on purchases made of the goods offered on our Website. To qualify for a refund, you must submit your request to us within 14 days of your purchase date by contacting us.

We offer refunds on any purchases of the goods offered on our Website for the following reason(s) only: wrong size, wrong description, and the wrong product or service was provided. Please note that we do not offer refunds for any other reasons other than those listed above.

You are required to ship your purchased goods back to us to receive a refund. We will not be able to issue you a refund if you do not ship the goods back to us. You will not be required to pay for shipping so please contact us for further information on how to return the goods.

In-Town Gallery, Inc
In-Town Gallery
26A Frazier Avenue
Chattanooga, TN 37405
UNITED STATES



Shipping

We are currently limiting sales to the Continental United States. 

When you purchase our goods, either we or a third party will ship these goods to you. If a third party is used for shipping, the shipping will be governed by that third party’s Terms of Service and other applicable policies. Please contact us to gain access to the third party’s identity and policies. 

When you purchase our goods, the cost of the shipping will be calculated and presented to you during the checkout process.

Please also note that the shipping rates for many items we sell are weight and size based.  Items with low weight to size ratios are shipped using the Dimensional Weights determined by the shipper. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.